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Once you placed an order no1dress.com will send you an order confirmation letter with your order number. You can take your order number to check your order status using the track order option which is on the top right corner of our website.
Note: Note: To ensure your shoes fits your shoe fits, please be sure to compare your foot's measurements to our size charts before selecting a size, as our shoes size chart data may differ from the size you usually wear. Further get your foot measurements, please check the measuring guide.
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To figure out your shoe size, you need to know how to measure your foot length and foot girth. All you need is a ruler, a household measuring tape, a pencil, and a piece of paper.Step1. Place the paper on a flat surface. Place your bare foot on the paper and stand on it. Use a pencil to trace an outline around your foot. Keep the pencil as straight as possible against your foot.
Step2. Measure the distance between the tip of the longest toe and the back of the heel with the ruler. Subtract 0.2 Inches (5mm/0.5cm) to compensate for the thickness of the pencil.
Step3. Measure the circumference of the widest part of your foot with a household measuring tape. This is the part of your foot between the pinky toe and the joint of the big toe.
Step4. Repeat steps 1-3 for the other foot.
Step5. Take the longest and biggest measurements of your two feet to find your correct shoe size. Review the sizing charts for the style of shoe you intend to purchase, and select your size.
Return Policy1. Item cancellation requests received within 12 hours of payment will eligible for a full refund.
2. About the custom dress, once your order has been making, return the 50% of the product purchase price.
3. Once your order has been shipped, it can no longer be cancelled.
4. We accept the return, but all of the custom dress, if you choose the right size,color but we make the dress wrong. If there is no problem with our working, we will not accept return.
5. Personal care items(including lingerie) are final sale, no returns or exchanges.
6. About in stock items, we accept the return,if you order the right size, color but we shipping the size wrong. If there is no problem with our working, we will not accept return. if you want change the size or color, you need pay the shipping cost.
FAQsQ: Can I return or cancel the dress if I change my mind?
A: Even standard size dresses are made to order for each customers. The custom nature of our dresses means our cancellation and return policy is stricter than other items, so it's important to order carefully.
Q: I am worried about sizing and the exact size and fit of the dress. How can I make sure I order the correct size and fit?
A: Compare your unique measurements with no1dress.com's measuring guide, use our made-to-order model which allows us to make your dress based on your exact measurements for a custom-fit dress.
Q: Can I order this dress in a different style/fabric/length?
A: Each dress is carefully tailored to match exactly what you see in the photo, and unfortunately we are unable to modify the style, length or material in any way.
Q: Will my dress exactly match the color I see on your website?
A: There might be a slight difference between the actual dress's color and what you see in the photo depending on your computer monitor's display settings.
More Questions & Answers ...
Delivery Shipping1. The custom dress = Processing Time + Shipping Time For the Made-To-Order Item Total Delivery Time (Time needed for your order to be received successfully since you made the order) = Tailoring time (around 7-21 Calendar days) + shipping time (around 3-5 Calendar days)
2. The stock items = Ready Time + shipping Time For the Ready-to-Order Item Total Delivery Time (Time needed for your order to be received successfully since you made the order) = Ready time (around 2-3 Calendar days) + shipping time (around 3-5 Calendar days)
Most of item are in stock, and could ship within 3 days after received order successfully;
part of styles and sizes need to be made to order.
If you are urgent, please choose rush order, then we can prioritize tailor your order, Thanks!
Our brand EMYRIN has independent site for the USA, Australia, Canada, Britain, France, and Germany with 24 hours customer service.
We ship to over 200 countries worldwide through fast and reliable delivery partners.
The freight is calculated by item's weight, volume, destination country and shipping company. No matter how light or small a package, it has the first weight shipping fee as the basic shipping charge. As the freight for additional weight is cheaper than first weight, the shipping fee of ordering more items together will be lower than ordering them separately. If you need an accurate amount, please add the product you want to buy to cart and then visit shopping cart. You can enter your destination to get a shipping estimate there.
The shipping time take around 3-5 business days for the package travel from our facilities to major destinations, the exact shipping time is based on the shipping company (UPS, DHL, FedEx, EMS, etc) standard and the shipping method you have chosen. And we ship to over 200 countries worldwide!